Terms and Conditions
Reservation, Cancellation and other policies:
When a booking is made, the 'lead name' or Booking person name on the booking guarantees that he or she has the authority to accept and does accept on behalf of the party the terms of these booking conditions.
After we receive your booking and all appropriate payments, if the arrangements you wish to book are Available, we will issue a confirmation invoice. A binding agreement will come into existence between us When we dispatch this invoice to the 'lead name' or Booking Person Name. It is important to check the Details on your invoice when you get it, or if booking late at the time of booking, that all the details are Exactly as you requested. In the event of any discrepancy, please contact us immediately as it may not be possible to make changes later.
Some airlines and Train tickets, accommodation providers only load their seats/rooms to sell approximately 4/3 months before the departure. If this applies, we will tell you at time of booking and will issue an invoice setting out the details of your booking and we will take a deposit. A contract will then exist between us on the basis that, the actual price payable will be the applicable price once the airline/accommodation provider releases the seats/rooms. The flight timings and other details will be those confirmed by the airline at the time the seats are released and may differ from those advised at the time of booking. We will also advise you of the confirmed price, flight timings and other details when the seats are released for booking by the airline. You will then have 7 days to confirm whether you wish to continue with the booking on the basis of the confirmed price, flight timings and other details or cancel the holiday and receive a full refund. We will issue a revised invoice if you confirm that you wish to continue with the booking. We will refund your deposit if the flight seats/rooms do not become available. We will have no other liability and will not be responsible for refunding any other associated costs incurred.
Paying for your holiday
In order to confirm your chosen arrangements, you must pay a deposit, which may be higher than the standard deposit to secure specific types of rooms, airline tickets, tours, etc, and this will be confirmed to you at time of booking. (If booking within week of departure full payment will be required by cash) The balance of the cost of your arrangements (including any surcharge where applicable) is due not less than week prior to departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges will become payable. We accept payment by credit card and debit card – direct payments to Book one by credit card will incur a charge of 2.5% of the value of the transaction (this charge is correct at time of print and we reserve the right to increase/decrease this charge and you will be advised at the time of booking).
Credit Card Fraud Contingency:
If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We reserve the right to cancel your holiday if payment is declined or if you have supplied incorrect credit card information. We also reserve the right to do random checks (including the electoral roll) in order to minimize credit card fraud. As a result of this, before issuing tickets we may require you to provide us with a fax or postal copy of proof of address, a copy of your credit card and a recent statement.
Your Holiday Price
Book one Tour Endeavour to ensure that the most up to date and correct prices are shown on our mail , Book One Tour reserves the right to raise or lower their prices at any time. Occasionally, an incorrect price may be shown, due to an error. When Book one Tour becomes aware of any such error, we will Endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is actually applicable to the holiday.
If You Change Your Booking - Book One Tour
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be from the 'lead name' on the booking. You will be asked to pay an administration charge fee for per person ( Depended upon package ) and any further cost we incur in making this alteration.
You should be aware that these costs could increase the closer to the departure date that changes are made. Only one change of departure date, per booking may be permitted. Any change in departure date will be treated as a cancellation and full cancellation charges will apply. You will be asked to pay an admin fee for per person and a new deposit per person to secure the new departure date. Any further changes may be treated as a cancellation by you and result in cancellation charges being applied.
Note : Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost.
If You Cancel Your Holiday Package
You, or any member of your party, may cancel your travel arrangements at any time. Written notification by mail, fax or email from the 'lead name' on the booking or Booker Name must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation shown in the grid below.
When Cancellation is made Charges
30 days more prior to the operation of the booked tour 15 % of the total Tour Cost
21 Days more prior to the operation of the booked tour 30% of total Tour Cost
14 Days prior to the operation of the booked tour 50% of total Tour Cost
07 Days prior to the operation of the booked tour 75% of total Tour Cost
Less than 07 Days prior to the operation of the booked tour 100% of total Tour Cost
Non Refundable Cancellation Policy (Valid stay between 10 th December to 28th Jan) ,Stay between High Peak Season period (21st December to 18th Jan – April 5th to June 15th ) will be – Non refundable , No cancelable.
Our cancellation charges are a percentage of the total holiday cost, not for the advance amount.
Normal Package exclude:
- Personal Expenses such as Laundry, telephone calls, tips & gratuity, mineral water, soft & hard drinks, rafting, porterage. Additional sightseeing or extra usage of vehicle, other than mentioned in the itinerary.
- Entrance Fees & Guide charges. Any cost arising due to natural calamities like, landslides, road blockage,political disturbances (strikes), etc (to be borne by the client, should be is directly payable on the spot).
- Any increase in taxes or fuel price, leading to increase in cost on surface transportation & land arrangements, which may come into effect prior to departure.
- Service Tax.· Insurance. Anything which is not included in the inclusion.
Please note, if only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travelers. You may have to pay the extra room charges such as single room supplements.
In cases where cancellation charges made by our suppliers are higher than the cost of the deposit, we may pass the charge on to you. Please ask for full details and we will notify you of the specific charges applicable to your booking.
Note : Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements.